Refund Policy

One-time purchases

Our credit packs are one-time purchases. They do not start a subscription or renew automatically, so there is no recurring payment to cancel. Purchased credits do not expire. Review the price and credit allowance shown before checkout.

Failed generations

When the provider confirms a render failed, its generation credits are restored automatically. You can check the restored balance in Credits. If a network request times out or the provider status is unknown, the task remains under reconciliation; it is not automatically charged again or declared failed. Contact support with the task reference if it remains unresolved.

Creative retries and expired media

A completed result is not a technical failure merely because you prefer a different performance. A new generation is a new charged task. If a result cannot be played or downloaded before its retention period ends, report the task reference so support can investigate. New photos and generated videos are retained for seven days; download results you wish to keep. Media expiring under the disclosed retention policy does not itself trigger an automatic payment refund.

Payment refunds

For duplicate charges, unauthorized transactions or an undelivered purchase, email support@airapvideoforge.com or submit a request through our contact page, with the order number and reason. Never send payment card details or passwords. Refund eligibility is reviewed against the payment record, credits already used and applicable consumer law. We do not promise a cash refund merely because a task is removed from history or a completed result differs from a creative preference. Approved refunds are returned through the original payment method; processing time depends on the payment provider and bank. Waffo Pancake processes purchases made through its checkout.

Your rights and support

Mandatory consumer rights, including any cancellation or refund rights that apply to your purchase, are not excluded by this policy. Contact support@airapvideoforge.com or use our support channel if a purchase, credit restoration or refund does not appear correctly. Include the order or task reference so we can investigate.