Contact & Support

Get help from your account

Open Support tickets to send a private request and read replies. If you are signed out, sign in first. This keeps task and payment details associated with the right account.

For generation issues, include the task reference from My Videos and what happened. For billing issues, include the order reference from Payments. For privacy requests, describe which account or uploaded files the request concerns.

Do not include passwords, API keys or full payment card details. Support replies appear in your ticket history. There is no guaranteed response time.

Account access

If you forgot your password, use password reset. Email delivery requires the site's email service to be configured. For a local development installation, the operator can also inspect account and email settings in the administration console.